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What To Do If Your Roku Remote Is Not Working?

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Roku remote issues may vary depending on which roku you have and the type of remote you are using with your roku. The two common type of remotes that can be used with the roku are the standard infrared remote and the enhanced point anywhere remote.

Different type of remotes are suitable for different models of roku.  While roku boxes can mostly work with both the remotes, the streaming stick can only work with the enhanced remote. A good option is to call roku supportand confirm the correct model of the remote that you need before buying one.

There are many different problems that can occur due to which the remote is not working, but most of them can be easily rectified by following this procedure. Before doing any troubleshooting, its always a good idea to make sure you have a fresh set of batteries in the remote.

Standard IR Remote

Standard IR remotes must be pointed directly at the front of your Roku streaming player or Roku TV. The most common reason for missed key presses is when the Roku device is located in a position where the signal from the remote is blocked (or partially blocked) from getting to the Roku device. The second most common problem is low or dead batteries.

  1. Restart your roku device: There is a chance that the remote is working but the roku is stuck. So, first restart your roku device.
  2. Try reseating your batteries into the remote.
  3. Try to Pair your remote again

Enhanced “point-anywhere” remote

  1. Restart your roku device: There is a chance that the remote is working but the roku is stuck. So, first restart your roku device.
  2. Try reseating your batteries into the remote.
  3. Try to Pair your remote again
  4. Make your there is no Wireless disturbance. It is always a good idea to call Roku Technical Supportfor this as it is a very advanced procedure.

If you still have trouble using the remote call roku customer service at 1-888-335-1333to get help.Click here if you are unable to pair your Roku remote.

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