Roku Remote is not working

Roku Remote Is Not Working | Stopped | Pairing | 1-888-335-1333

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What to do if your Roku remote is not working?

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The roku streaming player is no doubt one of the best products in the market. Although all care is taken to hammer out any and all issues, some problems still persist. The most annoying of these is when the Roku remote is not working.

Roku traditionally has two kinds of remotes,

The Direct line of sight- Infrared Remote for Roku Express, Express+, ultra and Premiere range of products and The Roku WiFi- Direct remote for Roku Streaming Stick, Streaming Stick +, Ultra and Premiere range.

How to Setup The Roku remote?

To setup your new or replacement Roku remote follow these steps

  1. Wire the Roku device
  2. Select the correct inout using your television remote, so as to reach the Roku screen
  3. When prompted by the “Lets get Started” screen, push the ok button on the Roku remote
  4. The roku will ask you to pair your remote
  5. Press and hold the pairing button in the battery compartment of your remote for 3 seconds and it will start pairing
  6. Push ok again and the remote is successfully paired

How to troubleshoot a Roku remote that just would not work?

If your roku remote is not working, first check the basic issues:

  1. Make sure the batteries have enough power to work, try replacing them with a fresh set of batteries.
  2. In case of an infrared remote, ensure the front of the roku is not obstructed by anything and that you point your remote to the front of the roku while using it
  3. Power cycle your roku
  4. Power cycle your roku remote

If after doing all the above steps, your roku remote is still not working, it implies that either the roku is blocking this remote or the roku is simply not accepting new connections. Call Roku technical Support at 1-888-335-1333 to get help.

Call Roku Support to Solve all these Issues 1-888-335-1333

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Troubleshoot Roku Remote

Troubleshoot – Is Your Roku Remote Not Working?

Roku remote is not working troubleshooting issues may vary depending on which roku you have and the type of remote you are using with your roku. The two common type of remotes that can be used with the roku are the standard infrared remote and the enhanced point anywhere remote – roku remote not working.

Roku Stick is not Working 2019

Solved – Roku stick not working With a Roku streaming stick, you can appreciate your favorite TV shows and movies via an USB powered dongle attached with your TV. When your Roku stick is not working.

You may lose all your favorite content which is of your interest, be it your favorite Netflix show or Hulu show. Correcting the Roku streaming stick is easy with our troubleshooting guide:

Roku Stick Not Working on TV

1. Connect to another USB port
There are chances that the USB port on your tv may not be giving high power to your Roku and this could be a reason your Roku stick is not working. Change the USB port to determine if this solves the problem.

2. Use Provided USB Cable
You may be running a special USB cable for running the Roku stick. It may not have the same structures that Roku stick needs. Always run the USB cable that came with your Roku streaming stick package.

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Roku Stick Not Turning On

Roku support

3. Use Power Adapter
If powering the Roku Stick using the USB ports on your TV does not seem to work, join it to a power outlet using the adapter it showed up with. This will solve any insufficient power problems.

How to Fix Roku Stick System Issues

1. Open ‘Settings’ – Roku stick not working Fixing 2019
Scroll down on the ‘Home’ menu to ‘Settings’. Select it using the track pad on your remote. Settings page will be seen on the screen.

2. Go to ‘System’
Scroll down to the ‘System’ option in the ‘Settings’ menu and pick it. The ‘System’ settings and preferences will be displayed.

3. Open ‘Advanced System Settings’

Roku Streaming Stick Not Working

Choose the ‘Advanced system settings’ choice. Advanced settings & preference menu will open.

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4. Hit ‘Factory reset’
Prefer the ‘Factory Reset’ choice and open the code published on the screen. Press ‘OK’. Doing this would reset your user settings & remove any bugs from the system. Make certain you set up Roku from the beginning after the renewing process.

Roku support

My Roku Stick Not Working

Another process by which you can take out the Roku stick not working issue is by doing the setup of your Roku streaming stick correctly.

The Roku Streaming Stick will carry out with any TV with an HDMI connection & attaches straight to the TV’s HDMI port. If Roku streaming stick does not qualify to your tv’s HDMI port, thus bring in an HDMI extender cable.

Here is what you need to do to properly run your Roku streaming stick:

Setting Up Your Roku Streaming Stick- Roku Stick Not Working

Going through Guided Setup
1. Choose a Language
When the Roku streaming stick is on, the introductory screen will offer you a choice to accept the language. You will have word and dialog boxes within the Roku application inside the preferred language.

Scroll the list up and thus down and force the ok button on your Roku remote for accepting the language.

Roku remote not pairing

Channel publishers will convert their channel & some channels may not support in your selected language.

2. Connect Roku Streaming Stick to the Internet
Select the wireless network from within the list of possible networks & enter your password. This is the same network you used to connect your computer or smartphone to the Internet.

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If you are weak to determine your network, select scan again to look at those networks.

If you want to know your password while you type then click the show password option. This will prevent you from entering the wrong password.

Roku Stick Not Working 2018

Always recognize that the identifications are case sensitive and use the shift button on the on-screen keyboard for entering the capital letter.

Roku support

Now that you have entered the identification and selected the connect option, your Roku stick will connect to the internet automatically.

3.      Wait for Roku Streaming Stick to Load the Newest Software
So, as the Roku streaming stick is connecting to the internet, it would download the latest form of Roku operating system software & thus it will reboot.

4. Set the Display Type
Chose the set display type and let your Roku stick auto-find the strongest resolution. You do not need to manually configure the settings. For changing the display type at some alternative time, go to settings>display type.

Roku Stick Not Working At all

5. Make a Roku Account & Activate your Roku Stick
To activate the Roku stick, you should link it to the Roku account. Roku account keeps a track of Roku devices you have & allows you to add free & purchased channels from the Roku channel store.

Creating a Roku account is free.

All the instructions for activating your Roku streaming stick will be shown on your tv screen. You will still see an activation code like “XTYGG”.

Roku Stick Issues

You desire to see a website Roku Support on your computer and use this code with the help of technical experts of Roku for activating the Roku stick.

Reset Roku remote

5. All done!
So, you observed the above rules, now your Roku streaming stick will be working. Now you don’t need any moment to think about why your Roku stick is not working?
Roku streaming stick not working because of these reasons:
Roku streaming stick remote

No audio sound in videos

Red led light on roku express and express+

HDMI input does not support HDCP 2.2” error message when enabling 4K

Reset issues in Roku streaming stick
And more

Pick up the Exact Roku Assistance When your Roku Stick is not Working

Making a call at the toll-free number showed up on the site of Roku Support will connect with the Roku professionals and they will easily guide you for what you want. We are available 24 hours and 7 days for the welfare of their clients, and we will leave no stone turned to make you satisfied with our services.

Our services are business class with genuine cost demands. A nominal fee ensures that we are running in the legitimate angle and it’s not a wrong image to charge for what you do.

We have acted on all Roku issues mentioned above and made thousands of clients happy. Our name is now turning into attractive and clients are trusting us even more with the passing year. Call us now for the best support when your Roku stick is not working Totally Free Support 1-888-335-1333 

Roku is not Working

Roku is an honored name in the media production and the business provides a collection of products. Roku has everything for everyone. Without positive content, a considerable media streaming is nothing and Roku is something that takes a high content for its observers.

Roku remote not pairing

Just like any equipment experiences to have some error sometimes, Roku players are likewise one of them. That is why we have got some Roku faults for you. These are the simple reasons why your Roku is not working. Possible explanations are available for you below, so keep reading:

Commons Problems Why Your Roku Is Not Working with Solutions

  •    Roku Remote Issue

Sometimes Roku does not function because of the defective remote or there is some error inside the remote. All the Roku products come with simple IR remotes. Premiere + and ultra-devices come up with the point anywhere WiFi remotes. You can probably identify an issue like Roku remote is not working because it does not connect or it has declined the connection. 

Recommended Solution:

How To Reset Roku Remote

Troubleshoot Roku Remote

The initial and most straightforward fact to look at is to make sure that the batteries in the remote aren’t exhausted. Before making any troubleshooting process, make clear you practice new batteries for your remote.

If you turn up the connection to collapse frequently, try clearing the setting and re-pairing the remote also. The introductory step is to unplug your Roku player and open the battery compartment from remote.

Now press & hold the A and B buttons and thus press the pairing button which is inside the battery compartment with holding the initial two buttons. You may again press the home buttons in a few remotes.

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Why My Roku is Not Working

Now discharge the switches when the pairing led start to glow. You will look at three more LED flashes that mean the remote pairing is fair. Now reconnect player, put the remote in pairing mode by forcing the pairing button & you would notice a pairing message on the screen. This would arrive after the player gets a reboot.

  •    No Audio with Video Play

Some Roku ultra-users dealt with an issue of Roku sound not working when they streamed the content. They directly told the Roku customer assistance about that; here you will understand what they got from the event. Down is the possible involvement of these consumers.

Recommended Solution:

The issue of Roku sound is not working because of the incorrect setting set up by default. Audio settings can be encountered when you reach to settings>audio.

roku remote not working with tv

If you are practicing an S/PDIF (optical) cable for audio output to a receiver, try setting the audio mode to Dolby Digital. If your Roku is attached from an HDMI cable to the tv and optical to AVR, thus change the audio mode to Dolby Digital or DD+.

  •  Red LED on Roku Express & Roku Express+

If you discover that the red led is shining on the Roku express or express + thus this means Roku is not working accurately and you require to look at the down solution.

Recommended Solution:

Red light burning means that the device is not picking up the power. If the device is plugged in a protector or power strip, plug it immediately in the surface outlet to know if things work. If it works out, you will require to change the power strip with a fresh one. Make sure you use the power cord & adapter that are handed over with the device.

Roku Not Working 2019 – Fix

In evidence the LED light is solid, that measures that the device is overheating. Power off device 7 lets it cool for a few occasions before a reboot. For avoiding this overheating situation, make certain Roku express is not placed on top of the set-top box, AVR receivers, routers. Avoid storing the Roku player inside the cabinet or separate enclosed space.

  • “HDMI Input HDCP 2.2” Error Message While Enabling 4K

Roku devices like Roku premiere, premiere+, ultra are helpful in streaming 4k content. These devices are compatible with 4k content playback. Few users reported that Roku is not working during 4k playback and it shows HDMI input HDCP 2.2 Error message. Below is the way to resolve this issue.

Recommended Solution:

Every device that is attached to TV or Roku player must be of HDCP 2.2 compliant. Not every HDMI port is HDCP 2.2 compliant so do clear you find out the holder’s guide for establishing which port will serve.

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If in case you connect a Roku player with AVR, the AVR should be appropriate. If you have the 4k tv and your AVR is not supporting the HDCP 2.2, you can nevertheless get both 4k videos & use your AVR by joining the Roku directly to HDCP 2.2 input on your tv. You can use the ARC (audio return channel) or S/PDIF to route the audio from TV back to AVR.

· Time to Reset Roku

When your Roku device is not working, it’s stronger to reset your Roku so that the errors get resolved.

Soft Roku Reset

This approach works when you wish to handle the menu in your Roku. Go to the settings>advanced system settings> factory reset. This process will return all to the default state. For this, put your instruction to access Roku channels.

Hard Roku Reset

Call Roku Support to Solve all these Issues 1-888-335-1333

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What if you can’t see your Roku to respond at all? What if things do not work in a soft reset? If Roku is locked up, you may decide to do a hard reset of Roku. Hard Roku reset calls for you to find the reset button on the Roku device. The situation will vary depending on the model.

You take down the button until you look at it is fully resetting and the Roku logo has come out on the screen. Surely, you have helped from this hard reset.

What to do if your Roku remote is not working?

Reset Roku remote

What you can do if your Roku remote is not working? troubleshooting Well, you need to figure out our full article for this. Let us tell you about the types of remote issues you can get. roku remote not working – Roku has two type of remotes.

One remote is known as the standard IR remote or an enhanced Roku remote troubleshooting. Standard IR remote helps point directly to Roku and enhanced Roku remote helps connect wirelessly with the Roku device.

How do I resolve problems with my Roku® enhanced “point-anywhere” remote?

The best way to figure out which type you have is to open the battery compartment. If you see pairing button, its enhanced point anywhere remote, but if you don’t then its IR remote.

Fix for Roku remotes

Roku Remote Not Working? Try This

  • The signal should be clear

Any obstacles which is blocking the signal of troubleshooting – Roku remote not working because it can cause error in Roku remote. Remove objects which are in way of Roku and pointing toward the remote.

  • Reset batteries

My roku remote is not working properly

Reset the batteries by opening the compartment of Roku remote. It would be on back of Roku remote, remove batteries and place them back in the remote.

Roku Remote is not working

Roku Remote Not Working? How to Fix Your Roku Remote Issues

Fix Roku remote troubleshooting – Replace batteries- If resetting the batteries didn’t work, replacing them might. 

  • Replace the batteries
  1. Remove the batteries from the remote and the power cable from the Roku device.
  2. Wait for five seconds and then re-connect the cable.
  3. Once the home screen appears on the TV, insert the new batteries into the remote and see if the issue persists.

·       Get the free Roku HDMI extension

Call Roku Support to Solve all these Issues 1-888-335-1333

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Solved – troubleshooting Roku remote not working You can order the extension to be shipped to you on Roku’s web site. You will need to type in the serial number of your streaming stick, which is found on the back of the device.

My Roku remote is not working?

I was on the couch yesterday and used my remote to watch Netflix, suddenly I came to know my Roku remote not working.

Troubleshooting – Roku remote not working – Thankfully, there aren’t too many things that can go wrong with my Roku remote. From my experience, I can tell you how you can troubleshoot things for making my remote back to work.

How to reset any Roku remote that has stopped responding

Roku Replacement Remote

If your remote is too hot stop using it. Place remote at a surface which is nonflammable and cool. Remove the batteries when your Roku remote is cool. Leaking of batteries can cause overheating issues. 

Download the Roku App

Download the Roku app for the rework of your Roku remote not working .

Roku stick not working on tv

Roku Remote is not working

Roku Remote Stopped Working – Easy Solution

You can use your Roku device with your Roku app with its download. The app has all the features of the Roku remote.

Check Your Network Connection

Troubleshooting 2019 Your Roku will have at least one network connection for sure. Roku remote not working You get wired and wireless options on Roku players.

Roku remote help

Troubleshooting Roku Streaming Stick Only: Check Your HDMI Connector

Roku Streaming sticks install on your TV via the HDMI port. If your device is plugged in HDMI port, you would get some interference, so solve this issue.

Is your Roku remote not working? Let’s fix it under 5 minutes

You will need an HDMI extension, this is free from Roku. Make sure your Roku serial number is handy it should be on a sticker on your device.

Re-Pair the Roku Remote

Roku remote is not working No, we are not talking about taking the remote apart. Re-pairing means you’re re-setting up the remote and player to recognize each other.

Check Your Batteries

Dead or weak batteries can make your remote malfunction.

Roku remote pairing and troubleshooting

Roku Remote is not working

troubleshooting – Roku ir remote not working

First, remove the batteries, then re-seat them. If remote is still unresponsive, replace batteries again.

IR Remotes Only: Check for Blocked IR Signal

The issue with IR remotes is they require a direct signal free from any obstructions for the player to receive instructions. If anything, blocking signals, remote will not work. You will need to lift remote higher from the obstacle for a clear signal.

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Using the above rules, you can know what I did when my Roku remote not working and how you can solve this issue. For further assistance, you can contact the Roku com support team.

My Roku TV Remote is not Working

troubleshooting I was watching Netflix on my tv one fine sunny day and I figured out my Roku tv remote is not working all of a sudden, it was a shock to me. I felt frustrated and time wastage was also involved in looking for batteries and replacing them.

I did know what to do so I called Roku com support team and they advised me about the following points which I am sharing with you:

TCLUSA — My TCL Roku TV Remote is NOT Working

They told me about two different types of Roku remotes. One is standard IR remote and the other is enhanced Roku remote. Here are the fixes according to remotes:

Solutions for the standard IR Roku remote – Roku remote not working

Solution number 1: Makes sure the signal isn’t blocked

Solution – Roku remote is not working They told me the problem is because of the obstruction in the signal. Remove any object that may be positioned in front of Roku and make sure you are pointing the remote directly with your Roku.

Solution number 2: Reset the batteries

Roku support

Roku com support experts told me about one more solution when my Roku tv remote was not working and it was resetting battery related.

Fix: Roku Remote not Working

Open the compartment of the batteries from the back of the Roku remote troubleshoot. Remove batteries, place them back in remote. After this, point your Roku remote directly at Roku and see its working or not.

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Solution number 3: Replace the batteries

If the solution number 2 did not work for you, try replacing the batteries. Buy new batteries or take them from other devices remotely. Make sure they are same

Open the battery compartment of remote and inserts new ones. Now test them by pointing the remote with the device and see if your problem has vanished or not.

Solutions for the enhanced “point-anywhere” Roku remote

Solution number 1: Restart Roku device & remote

If you have enhanced Roku remote then simply restart your Roku streaming device and remote. This would be the first thing to try the remote.

  1. Open the compartment at the back of the remote and remove the batteries.
  2. Remove the power cable from the Roku device,
  3. Wait five seconds after you remove the power cable, and then plug it back in.
  4. When the Roku home screen appears on your TV, put the batteries back into the remote
  5. Wait 30 seconds for the connection to be established, and then press a button to see if it works.

Solution number 2: Re-pair the remote

Roku support

Roku Problems With Remote  – troubleshooting

  1. Open the compartment at the back of the remote and remove the batteries.
  2. Remove the power cable from the Roku device,
  3. Wait five seconds after you remove the power cable, and then plug it back in.
  4. When the Roku home screen appears on your TV, put the batteries back into the remote
  5. Press and hold the pairing button located in the battery compartment for three seconds, or until the pairing light on the remote starts to flash.
  6. Wait 30 seconds for the remote to establish a connection with your Roku device, after which the pairing dialog will appear on your TV screen.

Solution number 3: Replace the batteries – Roku remote not working

  1. Remove the batteries from the remote and the power cable from the Roku device.
  2. Wait for five seconds and then re-connect the cable.
  3. Once the home screen appears on the TV, insert the new batteries into the remote and see if the issue persists.

The other things you may try:

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Call at Roku com support phone number and ask them about the above solutions in case you did not understand or make them do the right thing for your remote. That all I try when my roku tv remote is not working.

Roku Remote not Working on TV

There was a time when TVs did not have a remote control but in today’s era, it’s hard to believe that hardly any electronic device will exist which doesn’t use remote control, Roku is one of them. Roku needs a remote if you want to change the channel.

it’s also great about Roku that you can control your Roku with your smartphone but it does not have the one-button just like it is present in the standard IR remote.

When your Roku remote not working on tv, it is annoying. With this article let’s find some troubleshooting steps for your Roku remote work flawlessly like it was new.

Troubleshoot Roku Remote

Roku has launched several models since it was launched in the year 2002 and till then it has released different models of remote controls.

Two of them are standard infrared remote and enhanced remote. Standard infrared remote works like normal tv remotes, they fire infrared light at the receiver.

Roku Remote is not working

 

Roku Remote not Working with TV

Enhanced remotes can be pointed in any direction and they can work fine. Let’s tell you the troubleshooting techniques of these remotes which you can use on these two different remotes.

Which Roku remote you have?

See the back panel of your Roku remote, remove battery cover & see if there is a button to compartment labeled as “pairing”. If your Roku remote has a pairing button then it’s enhanced remote otherwise its infrared remote

Call Roku Support to Solve all these Issues 1-888-335-1333

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What to do when your Roku remote is not working With TV– Basic Troubleshooting Techniques

The tips will help you out in making your remote get back to work:

  • Simply reboot the Roku box or remove the streaming stick from your tv. Give a minute & reconnect it.
  • Remove the batteries from remote and leave them out for a second and replace them now.
  • Change the batteries of remote control.
  • If your Roku is plugged directly to HDMI port, remove it from the port and replace it.
  • When the Roku model is plugged directly in the HDMI port, use an extender cable to connect it to tv instead of connecting it properly.

How to do troubleshooting Roku remote?

Troubleshooting Roku remote is a simple task but you need to follow two different ways to solve this issue. Remote issues are based on different types of Troubleshoot Roku remotes. Make sure you know what type of Roku remote you are using for your Roku streaming player. 

  • Standard IR (infrared) remote
  • Enhanced “Point-Anywhere” remote

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If you are not a sure a simple method for determining the type of remote, remove the cover from the battery compartment & look for a pairing button.

Roku remote with the pairing button is called as Roku enhanced remote. If you have this type of remote, the troubleshooting steps mentioned here will help you.

How does an Enhanced “Point Anywhere” Remote Work?

Your enhanced “point-anywhere” remote connects by a wireless network and you can point it anywhere.

During the initial setup, enhanced “point-anywhere” remotes establish a connection with your Roku device through a process known as “pairing”.

You would see a message on your tv screen while pairing your enhanced Troubleshooting Roku remote as “Roku enhanced remote pairing”. This will show when you setup your Roku device.

Why Is Roku Enhanced Remote Not Working? – Troubleshooting Roku Enhanced Remote

If your Roku Enhanced Remote is not working as expected, use these troubleshooting steps related to Roku remote to help resolve the issue.

1.       Restarting Roku device & remote

2.       Re-pair the Roku remote

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3.       Replace the batteries

4.       Install a HDMI Extension Cable (Streaming Stick+ only)

5.       Connect your Roku device to the 5 GHz Wireless Network

  • Review the user manual for your router or contact the router manufacturer to check if your router supports 5 GHz.
  • If it is supported, make sure the 5 GHz network is enabled in the router settings.
  • Go to Settings > Network > Set up connection> Wireless on your Roku device and connect your Roku device to the 5 GHz wireless network (e.g., MyNetwork_5GHz). 
  • For detailed help modifying the network connection for your Roku device, review the steps for selecting a network.

6.       Change the Wireless Channel on your Router

  • Using your computer or mobile device, sign in to the admin tool for your router. If you cannot locate the user name and password and believe they have not been changed, the default values may be listed on the manufacturer’s website or user manual, or possibly on the bottom of the router. 
  • After you successfully sign in (remember that passwords are typically case-sensitive), refer to the documentation and find where to change the wireless channel.

Troubleshooting Roku Remote Control

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7.       Replace the remote

  • Try replacing the remote if none of the above helped you resolve your issue.
  • Do Check the list of compatible products for your Roku before making a sale.

How Do I Resolve Problems with Roku IR (Infrared) Remote? – Troubleshooting Roku Infrared Remote

A remote which does not possess a paring button is a standard IR remote.

How a Standard IR Remote Work?

Standard infrared remote uses invisible IR light to send the signal to a short distance from remote to your Roku device. For using this Troubleshooting Roku remote, point this remote directly at your Roku and there should not be anything which can block the signal.

Why Your Roku IR Remote Not Working? Troubleshooting Roku IR Remote Easily

When you press a button & your Roku device does not respond, or it responds unevenly, you may think your remote is not working.

However, the most common reason for missed button presses is a Roku device that is located in a position where the signal from the remote is blocked (or partially blocked).

Call Roku Support to Solve all these Issues 1-888-335-1333

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The second most common reason is low or dead batteries. For troubleshooting your Roku IR remote, try the following:

My Roku Remote is not Working

Roku Remote is not working

Test for Visible Obstructions

  • Front of your Roku device must be visible from where you are sitting. Try holding your remote higher (e.g., above your head) and point it downwards at the front of your Roku device.
  • Ensure the remote is always pointing directly at the front of your Roku device also check that no obstructions are blocking the front of your Roku device, or the signal from your remote. There must be no obstacle which can block the signal, or if possible, move your Roku device to a position where it responds reliably to button presses.

Troubleshoot – Roku Remote Does Not Work

Reset the Batteries

  • If your Roku device is still not responding even after you press the buttons, try removing the batteries from your remote & re-insert them.

Replace the Batteries 

  • Try replacing the batteries in your remote if your remote continues to be unresponsive even after button press.

Try a New Remote

  • If nothing works, you may need to replace your remote. Make sure you buy a Roku compatible remote.

Call the Roku Experts for Troubleshooting Roku Remote!

If you want easy help of technical support executives, visit our website Rokucomsupport and get your Roku remote back to work! Call Toll Free 1-888-335-1333

Techniques for Standard Infrared Roku Remotes

Roku Remote is not working

Roku Remote Not Working No Lights

What to do when your standard infrared Roku remote issues on tv? Follow these steps:

  1. Point the remote at Roku box & press buttons. Watch the front of the box, if the status light flashes when the box sees the infrared commands, it means the issue is with the box. If the status light does not flash, the issue is with remote.
  2. Check the line of sight from remote to box. Roku remote not working The infrared signal needs an unobstructed line of sight for the work to function.
  3. Place Roku remote in front of the box & press a button. If the battery is low but it’s not empty, the strength of the beam may be enough to reach the box. Change the batteries if it works.
  4. Use the mobile app for ensuring that it’s the Roku remote which is not working and not the box.
  5. If the box is not seeing the signal of remote and mobile app works it means you have a faulty remote. It’s best to replace the remote quickly.
  6. If the box sees the signals & light start to flash, there might be an issue with the box. In this case, we would suggest you do a factory reset of Roku. This is the case when your box is not responding to the mobile app.

The technique for Enhanced Roku Remotes

Enhanced infrared Roku remote will use WiFi instead of infrared. Try the following troubleshooting steps:

  1. Repair the remote by removing the batteries and turning off the Roku, leave it for a second or two and power on the Roku device. When the home screen appears, replace batteries of the remote.
  2. Press & hold the pairing button in remote until you see pairing light start to flash. Wait for 30 seconds for everything to sync up & retest.
  3. Repair device with a mobile app. Sometimes Enhanced Roku remote will drop the pairing & stop working. If this happens, use your Roku controller app & access the Roku settings menu.
  4. Select to pair a new remote & repeat the repairing process above. This will make the Roku box to work again with remote.

Roku Remote Not Working at All

If the Roku box responds to the Roku controller app & not to the enhanced Roku remote (after applying our tips), it’s possible that you need a new remote.

If you still face any troublesome, don’t forget to call us by visiting our website rokucomsupport we are always happy to help you.

Roku Remote is not working?

Different type of remotes are suitable for different models of roku.  While boxes can mostly work with both the remotes, the streaming stick can only work with the enhanced Roku remote not working. A good option is to call roku support and confirm the correct model of the remote that you need before buying one.

There are many different problems that can occur due to which the Roku remote is not working, but most of them can be easily rectified by following this procedure. Before doing any troubleshooting, its always a good idea to make sure you have a fresh set of batteries in the remote.

Standard IR Remote

Standard IR remotes must be pointed directly at the front of your Roku streaming player. The most common reason for missed key presses is when the Roku device is located in a position where the signal from the remote is blocked (or partially blocked) from getting to the Roku device. The second most common problem is low or dead batteries.

  1. Restart your roku device: There is a chance that the Roku remote is working but the roku is stuck. So, first restart your roku device.
  2. Try reseating your batteries into the remote.
  3. Try to Pair your remote again

Call Roku Support to Solve all these Issues 1-888-335-1333

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Reasons why your Roku remote is not working?

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You must be thinking why your Roku remote is not working? Mostly tv set come with remote controls and today’s TVs are not easy to use. Sometimes the volume or channel buttons go wrong and it creates a lot of tension. Let us tell you the reasons behind your remote failure:

Batteries

Verify that you’re using the correct size of batteries. Check that the batteries are positioned correctly and are securely in place. Replace the batteries with new batteries. Confirm that the batteries are new and try them on the different remote.

Beam

Check out the infrared beam transmitter in front of your remote control. Clean area to remove dirt or dust. Check tv’s infrared beam receptor that removes any dust or dirt. Verify that the area is clear of objects that may interfere with the beam.

Buttons

Scrutinize the remote buttons. Remove dirt & grime which can make buttons sticky. Check all buttons individually for making sure that they are not stuck down.

Light

Verify that the infrared light is working. Look through the lens of a digital camera. Point remote at the camera & press any button on tv remote. If infrared is working, you would see red light glowing in the transmitter.

Check IR signal

Get either a digital camera or use the camera on your phone or tablet. Point the remote at the camera, and then press and hold either the Power, Volume, or Channel buttons on the remote. As you hold the button down, look at the camera’s screen. If the remote is sending an IR signal, you will see a colored light coming from the remote control.

Enhanced “point-anywhere” remote

  1. Restart your roku device: There is a chance that the remote is working but the roku is stuck. So, first restart your roku device.
  2. Try reseating your batteries into the remote.
  3. Try to Pair your remote again
  4. Make your there is no Wireless disturbance. It is always a good idea to call Roku Technical Support for this as it is a very advanced procedure

Activate Your ROKU –Roku Com Link

If you still have trouble using the remote call roku customer service at 1-888-335-1333 to get help.Click here if you are unable to pair your Roku remote.

How to Setup a Roku Device

Roku Error Codes –

Roku Error Code 001

Roku Error Code 003

Roku Error Code 005

Roku Error Code 009

Roku Error Code 011

Roku Error Code 016

Roku Error Code 014

Roku Error Code 018

Roku Error Code 014.40

Roku Error Code 014.50

Roku Error Code 014.30

Roku Error Code 014.20

Roku Error Code 006

Roku Error Code 013

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